This Refund Policy explains when and how refunds are issued for eligible orders and returns. It should be read together with our Returns Policy.
Refund Eligibility
Refunds may be issued for eligible returns that meet the conditions described in our Returns Policy, and for orders that we are unable to fulfill. Proof of purchase, such as an order number, may be required before a refund is processed.
Refund Approval
Once we receive and inspect your returned item (where a return applies), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment.
Processing Time
Please allow a reasonable amount of time for an approved refund to be processed on our end. Once processed, it may take additional time for your bank or card issuer to post the amount to your account, depending on their policies.
Partial Refunds
Partial refunds may be granted, at our discretion, in situations such as items returned not in their original condition, items with missing parts or packaging for reasons not due to our error, or where only part of an order is eligible for a refund.
Non-Refundable Charges
Original shipping charges and any handling fees are generally non-refundable, except where a return is due to our error or a defective product. Any discounts or promotional credits applied to the original order are not refundable as cash.
Late or Missing Refunds
If you have not received a refund that you believe is due, please first check your bank account and then contact your bank or card issuer, as processing times vary and there is often a delay before a refund is posted. If you have done this and still have not received your refund, please contact us using the details below.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. We are typically able to cancel only orders that have not yet been processed or shipped. Once an order has shipped, it is handled under our Returns Policy.