We want you to be satisfied with your purchase. This Returns Policy explains when and how you may return eligible items. Please read it carefully before requesting a return.
Return Window
You may request a return within the return window that applies to your order, as shown at checkout or otherwise communicated to you at the time of purchase. Requests made after the applicable window may not be eligible for a return, exchange, or refund, except where required by applicable law.
Eligibility
To be eligible for a return, items generally must be:
- Unused and in the same condition in which you received them;
- In their original packaging, where applicable;
- Accompanied by proof of purchase, such as an order number or receipt.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Items marked as final sale or clearance;
- Gift cards and downloadable or digital products;
- Products that have been used, opened where sealed for hygiene reasons, damaged through misuse, or are not in resalable condition — except where the item is defective.
How to Start a Return
To initiate a return, please contact us using the details below with your order number and the reason for your return. We will review your request and provide instructions on how and where to send your item. Please do not send any item back before receiving return instructions from us.
Return Shipping
Unless the return is due to our error or a defective product, you may be responsible for the cost of return shipping. Original shipping charges are non-refundable. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us promptly after delivery with your order number and photos of the issue. We will arrange a replacement or refund for the affected item at no additional cost to you.
Exchanges
If you would like to exchange an item for a different option, please contact us. Exchanges are subject to product availability.
Refunds
Once your returned item is received and inspected, any applicable refund will be handled in accordance with our Refund Policy.