This Shipping Policy explains how and when we process and ship orders. All delivery times are estimates and are not guaranteed.
Order Processing
Orders are typically processed within a few business days after payment has been confirmed. Orders are generally not processed or shipped on weekends or public holidays. You will receive a confirmation once your order has been shipped.
Shipping Methods and Delivery Estimates
Estimated delivery times depend on your location and the shipping method selected at checkout, and are shown at checkout or provided in your shipping confirmation where available. Delivery estimates begin from the date of shipment, not the date the order is placed, and are not guaranteed.
Shipping Costs
Shipping costs, if any, are calculated and displayed at checkout before you complete your purchase. Where a free-shipping promotion is available, it will be applied automatically to eligible orders.
Order Tracking
Where tracking is available, a tracking number will be provided once your order has shipped. Please allow some time for tracking information to become active and update after shipment.
International Shipping
Where international shipping is offered, delivery times may be longer, and orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
Shipping Delays
We are not responsible for delays caused by shipping carriers, customs processing, severe weather, or other circumstances beyond our control. If your order is significantly delayed, please contact us so we can assist.
Incorrect Addresses and Undeliverable Packages
Please ensure that your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. Packages that are undeliverable or returned to us may be subject to additional reshipment costs.
Lost or Damaged Packages
If your package appears to be lost in transit or arrives damaged, please contact us with your order number and, where applicable, photos of the damage, so we can help resolve the issue.